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Child Support Unit

The Child Support Unit is responsible for the establishment of paternity and establishment and enforcement of child support orders, as well as the maintenance of child support accounts and collections. All of the functions necessary to establish, enforce, and collect on approximately 8,300 child support cases are carried out by the staff in the Child Support Unit.

If you have questions about the New York State Child Support Program, you can go to New York State Child Support Online or you can call the Customer Service Helpline at 888-208-4485, Monday – Friday, from 8 am to 7 pm, exclusive of State holidays. There is also TTY at 1-866-875-9975 and VRS:
Employers and income providers can also call the Customer Service Helpline or visit the website for information and answers to question they may have regarding documents they have received.

If you contact the Customer Service Helpline and they determine that the Local District Office needs to take action, they will either send a referral through the New York State Child Support system; or they may advise you to contact your local office.

Chemung County Child Support Staff is available by appointment only. In addition to the Customer Service Helpline and New York State Website, below are additional ways to contact Chemung County Child Support.

• Correspondence can be sent to: Chemung County SCU – PO Box 588 – Elmira, NY 14902-0588.

• Our FAX number is: (607) 737-5586.

• A “Request for Information” form can be completed in Reception at the Dept. of Social Services at 425 Pennsylvania Ave. - Elmira, NY 14904. This form will be delivered to the Child Support Unit the following business day.

• An email can be sent through the website, New York State Child Support Online.
      o To access the website email, go to Local Offices tab, Select a County (Chemung), Click on the Email address link. Compose an email and send. Please be sure to provide your current mailing address and phone number.


All child support payments must be made through Centralized Collections in Albany. Child Support payments must be made payable to NYS Child Support Processing Center and mailed to PO Box 15363 – Albany, NY 12212-5363. Be sure to include your name, your account number (New York Case Identifier) and the county name on all payments.
Visit New York State Child Support Online for other payment options.


If you have a change in circumstance and your Chemung County Family Court Order needs to be increased, decreased or terminated; you will need to file a modification petition with Chemung County Family Court which is located at 203-209 William Street – Elmira, NY 14901. 

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Welcome To

Chemung County

"It gives me great pleasure to welcome you to, the virtual entrance to various programs and services available through Chemung County government. This site was designed to provide you with “user-friendly” access to a variety of links to different offices and organizations that are involved with tourism, economic and community development, transportation, health and social services.Thank you for visiting!"

Chemung County
203 Lake Street
Elmira, NY 14901

County Executive Thomas J. Santulli
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