Director of Quality Assurance - Lisa Butler
The Quality Assurance Division is responsible for ACCOUNTABILITY by developing, monitoring, and ensuring that both external contracted providers and Human Service Agency staff are producing outcomes that align with overall goals and objectives of the Department.
Provider outcomes are developed for each contracted program which are monitored through reporting requirements. Auditing of reports is completed annually. Ongoing issues and concerns as well as accomplishments and successes are discussed throughout the cycle with Plan of Correction as needed.
Performance Expectations are developed for Human Service Agency staff to assist with continuous improvement in training, skill level, and communication of both strengths and needs of individual staff.