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Quality Assurance

Director of Quality Assurance - Lisa Butler

The Quality Assurance Division is responsible for ACCOUNTABILITY by developing, monitoring, and ensuring that both external contracted providers and Human Service Agency staff are producing outcomes that align with overall goals and objectives of the Department.

Provider outcomes are developed for each contracted program which are monitored through reporting requirements. Auditing of reports is completed annually. Ongoing issues and concerns as well as accomplishments and successes are discussed throughout the cycle with Plan of Correction as needed.

Performance Expectations are developed for Human Service Agency staff to assist with continuous improvement in training, skill level, and communication of both strengths and needs of individual staff.

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Welcome To

Chemung County

"It gives me great pleasure to welcome you to, the virtual entrance to various programs and services available through Chemung County government. This site was designed to provide you with “user-friendly” access to a variety of links to different offices and organizations that are involved with tourism, economic and community development, transportation, health and social services.Thank you for visiting!"

Chemung County
203 Lake Street
Elmira, NY 14901

County Executive Thomas J. Santulli
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