Insurance News


Excellus will begin issuing new ID cards mid-January to our members enrolled in the Medical/Rx plan for 2023 plan year. Your ID number is not changing; however, please begin using the new ID cards upon receipt.

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2022 NEW Vision Carrier/Plan - Guardian Vision
This information does not apply to Chemung County CSEA, Sewer District employees or Retirees enrolled in Medicare PPO Plan. 

Lifetime Benefit Solutions (LBS) is no longer providing vision plans and our last day of coverage with this plan will be December 31, 2021.
  There will be a runout period where claims incurred through December 31, 2021 will be processed through February 28, 2022.  Please be advised, any claim received after February 28, 2022 will not be processed and will not be paid.  It is very important your providers bill any outstanding claims prior to this date.

Guardian has been selected as the carrier of the new vision plan beginning January 1,  2022.  The new Guardian vision plan allows eligible dependents to stay on this vision plan through age 26 without regard to student status.    

Summary of Guardian Vision Benefits 

Vision Providers - Please note that Twin Tiers Eye Care has chosen to end participation in this plan effective 8/31/22.

Retirees Enrolled in Medicare PPO Plan - 2023 United HealthCare (UHC)
Retiree Medicare PPO Meetings:  November 9, 2022 at Hilton Garden Inn 10:00 am OR 2:00 pm
A Pre-recorded presentation of the meeting information (VIDEO) is now available to view.

United Health Care (UHC) Medicare PPO Mail Order and Prescriptions
Please be advised members enrolled in the UHC Medicare plan will no longer be able to utilize Express Scripts for their mail order. UHC's mail order is OptumRx, which you will see referenced on the bottom of your ID card.

Please call the customer service number on the back of your ID card to learn how to get set up with OptumRx.  You can choose to fill your Rx at a participating pharmacy and pay 2 copays for a 90 day supply OR choose to utilize Optum Rx mail order and pay 1 copay for a 90 day supply.

You may call UHC customer service number (800) 457-8506 8am-8pm local time, to go over your prescriptions so you know what tier copay they are in or any special information you may need to know.  You can also find out about benefits, participating pharmacies, providers, fitness plan or any other coverage questions.

A letter  will be mailed out to our members enrolled in UHC regarding mail order and prior authorization in February 2022. 

Sample of mail order and prior authorization letter (PDF)

OptumRx flyer(PDF.

Excellus Dental - with all the various changes occurring for 2022, please be advised that your Dental is still through Excellus. You will continue to use the same ID card.

Excellus Medical Plan will be issuing new ID cards with our renewal 1/1/22 to our membership. Some members may receive the new ID cards early if they have transactions before January. The new ID cards will be issued to each member of your family enrolled on the policy. The subscriber and ID# will be on each ID card; however, the dependent's name will appear on their own ID card.

6/16/21 - The Health and Wellness Page has been updated with new information provided by Excellus to share with our employees regarding various topics. I will be adding/updating this page periodically. Take a moment to check it out.

Lifetime Benefit Solutions (LBS) has been the Third Party Administrator (TPA) for Chemung County's dental plan; however, LBS is no longer providing this service in their line of business.  Excellus has taken over as the TPA for Chemung County's self-insured dental plan effective 7/1/2020.  

Creating your own member account on the Excellus Website.  
Order/view Excellus ID cards, track your deductible and out-of-pocket maximum, find a doctor/participating provider, view benefits including the current 3-tier formulary, maintenance medication lists for mail order, view your claims, EOB's & more.  Once you register, you can also view this information in the Excellus Mobile App.


WELLFRAME mobile app - you can install to connect you to BlueCross BlueShield Member Care Management team.   

WELLFRAME Quick Start Guide

Learn more about the TELEMEDICINE benefit through MD LIVE:  
When you are logged in on your Excellus account (see register on Excellus Website), under find a doctor choose Telemedicine Visit

Did You Know....there are Urgent Care Centers in Chemung County?  
Under certain non-emergent conditions, Urgent Care Centers can be a less expensive alternative to the emergency room.  
Emergency Care vs. Urgent Care - Understanding the Difference

Excellus Blue Card and Travel Coverage - Information about how your Excellus Blue PPO or Classic Blue Plan works when you are home, away or in another country. If you have additional questions, please contact the Excellus customer care card on your ID card.

Dependent Coverage through Age 29 - Young Adult Option (NYS Law effective January 1, 2010.
Please contact Excellus for additional information and to obtain the Excellus Young Adult Dependent Through Age 29 Certification Form