Managed IT Services agreement with the Town of Big Flats
Chemung County and the Town of Big Flats entered into an inter-municipal agreement for Shared IT Services in 2015. At the time of the agreement, the Town had a part-time contractor, who had announced his retirement, handling IT operations. The agreement with the Town was modeled after the City agreement with a couple of minor changes:
- Support of the County’s full IT Staff including:
- Tech Specialists
- Network Specialists
- Database Specialists
- Application Programmers
- 2 completely redundant IT Centers with generator backup.
- The County hosts the City’s financial, payroll, application, print, database and numerous other file servers at the 2 IT Centers.
- Integration into the County’s Active Directory for user and file security.
- County IT installed and manages a firewall between the Town’s network and the internet.
- Security patches routinely pushed to Town servers and endpoint devices using the County’s solution.
- Anti-Virus for servers and endpoints is managed and updated using County’s anti-virus centralized console solution.
- Routine backups of all data that is stored offsite.
- Ability to purchase software licenses at a much reduced cost using Enterprise Agreements the County has with various partners.
- Use of the County’s infrastructure for:
- The County manages and stores the data from the Town’s security cameras.
- The Town’s WiFi network is managed through the County’s WiFi controller allowing for a single wireless network for the County, City and the Town.
- County IT provides assistance with planning and budgeting of all IT related projects.
- Troubleshooting of issues with hardware and software as well as remediation of viruses and malware.
- The County has developed a computer replacement plan and replaces equipment based on that plan.
Many of these services provided by the County were either enhancements to services or new services that have really benefited the Town. The County has been able to provide these services and solutions (as well as others) and keep the Town’s IT costs at or below the level it was prior to entering into the agreement.