SNAP

ABAWD Work Rules go into effect on 3/1/26, for more information visit : ABAWD Work Rules

Questions and Answers on this topic can be found by selecting the link below and visiting the Office of Temporary and Disability Assistance website. Please visit  Supplemental Nutrition Assistance Program (SNAP) | OTDA

OTDA has prepared a set of Frequently Asked Questions (FAQs) for SNAP households. 

Click here for Job Searching Resources

Helpful tip: 

  • To save time, please visit myBenefits.ny.gov where you can create an account to apply for HEAP, SNAP, and Public/Cash Assistance.  You can also report changes, recertify benefits, and obtain your current budget information. myBenefits
  • We can serve you best when you submit required documents electronically using the NYDocSubmit mobile application. NYDocSubmit | OTDA

  

ATTENTION: EBT SCAM ALERT

Your benefits can be stolen through scams like skimming and phishing!!!

 

 

EBT SkimmingEBT Skimming (Spanish)

Types of Scams

  • Card skimming scams directly copy card and personal identification number (PIN) information from EBT cardholders using a device (skimmers) placed on top of a store's card reading machine. The stolen data is used to access your EBT account and spend your SNAP and cash benefits. Skimming can happen anywhere you swipe your EBT card, including automated teller machines (ATMs).
  • Phishing scams appear as official and legitimate emails, text messages, or phone calls that try to get you to disclose information about you or your EBT card. Thieves can use this information to access your account and spend your SNAP and cash benefits.
  • Calls spoofing the EBT Customer Service line have been reported. While it may appear to be the correct number on your caller ID, the call is originating from a different source. Please know EBT Customer Service Representatives will never initiate a call to request your information. 

 If Your Benefits Have Been Stolen

If you believe your card and benefits have been stolen, take the following steps immediately:

  • Contact EBT Customer Service to report your card stolen and change your PIN—by calling 888-328-6399, by visiting www.ebtedge.com, or through the ebtEDGE mobile app.
  • Contact your local department of social services' fraud unit to notify them that your benefits have been stolen.
  • Contact local law enforcement to file a police report.

 

For More Information On How To Protect Your Benefits, Visit the OTDA EBT Scam Alert Site 

OTDA EBT Scam Alert

Public Service Announcement Videos - Act Fast: Protect Your EBT Benefits Against Skimming Thieves 

(English) www.youtube.com/watch?v=LA_fEgP2Jbw

(Spanish) www.youtube.com/watch?v=oSxTsvC3oSM

 


Nondiscrimination Statement

 

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity.

 

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.

 

To file a program discrimination complaint, a Complainant should complete a Form AD- 3027, USDA Program Discrimination Complaint Form which can be obtained online

at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form- 0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to:

 

1. mail:

Food and Nutrition Service, USDA 1320 Braddock Place, Room 334 Alexandria, VA 22314; or

2. fax:

(833) 256-1665 or (202) 690-7442; or

3. email:

FNSCIVILRIGHTSCOMPLAINTS@usda.gov

 

This institution is an equal opportunity provider.

 

 

 New York State law additionally prohibits discrimination based on race, creed, color, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, military status, sex, disability, marital status, or status as a victim of domestic violence.