Temporary Assistance


Applicants and Recipients of Temporary Assistance Programs

Please note the following changes:

  • Applicants have the option to choose a face to face interview, or a phone interview when applying or recertifying for Temporary Assistance and/or SNAP.  
  • If choosing to have a phone interview, please be sure to include a working phone number on your application, or recertification so that this can be accomplished. If you do not have a working phone number, you must show up to 425 Pennsylvania Avenue on your scheduled interview date/time, in order to complete the interview.
  • When submitting an application, a scheduled intake interview appointment will be mailed to you. A staff member will call on the scheduled intake interview appointment date/time in order to complete the interview.
  • When submitting a recertification, an eligibility staff member will call to conduct a phone interview on your scheduled recertification appointment date/time.
  • A Reduction of face to face interactions with staff is encouraged when submitting documentation.

Please note the following suggestions:
It is recommended to submit a completed application, recertification, and any supporting documentation the following ways:

  • Drop off items using the secure white mailbox labeled Department of Social Services located on the parking lot side of the building at 425 Pennsylvania Avenue.
  • Mail information to the Chemung County Department of Social Services @ P.O. Box 588 Elmira, NY 14902.
  • Use the self-scanning stations located in the Reception Area.
  • Fax items to 607-873-1815.
  • Use the Mobile Document Upload App "NYDocSubmit" on Android’s or IPhone’s.


Jacqueline Canute, Director of Temporary Assistance
Chemung County Department of Social Services

About the Department

The Chemung County Department of Social Services, Division of Temporary Assistance is dedicated to helping the citizens of Chemung County. Please let us know your questions or concerns and we will gladly respond in a timely manner.

The Division of Temporary Assistance consists of Cash Assistance, Medical Assistance, Supplemental Nutrition Assistance Program (SNAP), Home Energy Assistance Program (HEAP) and Child Care.

Individuals can submit applications for Cash Assistance and SNAP during the hours of 8:30am to 4:30pm Monday through Friday. Some intake interviews can be completed same day, others will be scheduled with appointments to be completed face to face, or by phone.

Applicants for HEAP, who did not receive a HEAP benefit during the last Heap season, must complete a phone interview. A member of the Heap Unit will call to complete the interview.

Outreach sites where you may be able to apply for services are also available, call for information.