The Quality Assurance Division is responsible for developing, monitoring, and ensuring that both external contracted providers and Human Service Agency staff are producing outcomes that align with overall goals and objectives of the Department.
Contract outcomes are developed for programs with expectations regarding provision of services to consumers. These contracts could involve one or more Human Service Agency Division in regard to the type of services provided. Outcomes are monitored through reports submitted by the contract provider. Audits of reports are completed to ensure data integrity with a plan of correction as needed. Ongoing issues and concerns regarding outcome performance as well as accomplishments and successes are discussed throughout the contract cycle.
Performance expectations are developed for Human Service Agency staff across all Divisions to assist with continuous improvement in training, skill level, and communication of both strengths and needs of individual staff. Performance expectations provide a level of consistency in regard to staff understanding requirements of their position and supervisors addressing strengths and needs using agreed upon standards of assessment.